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Spribe FAQ — Answers to all your questions

Find straightforward answers to the most common questions about registration, payments, bonuses, and games — all in one place.

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Account & Registration

All questions related to registration, login, password recovery, KYC verification, and account management.

8 Questions
Deposits & Withdrawals

All questions regarding payments, withdrawal times, limits, and troubleshooting for bKash, Nagad, and Rocket.

7 questions
Bonuses & Promotions

All questions about welcome bonuses, free spins, cashback, VIP points, and wagering requirements.

6 Questions
Games & Betting

Rules and troubleshooting for slots, Live Casino, Sports Betting, bingo, and other games.

6 Questions
Security & Privacy

Questions related to account security, data privacy, fraud prevention, and responsible gaming.

5 Questions
Mobile App

Download, installation, updates, and troubleshooting for Android & iOS apps.

5 Questions
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Account & Registration
8 Questions

Yes, on Spribe Registration is completely free. There is no registration fee, membership charge, or hidden cost. Simply enter your mobile number and create a password — your account will be ready to go.
Complete registration in just 3 minutes — Mobile number → Password → OTP verification → Start playing.

No. With a single mobile number, One account only can be opened. Attempting to create multiple accounts will result in all accounts being cancelled and your balance may be forfeited. This is part of our Terms & Conditions.

On the login page "Forgot Password?" option. Enter your mobile number and an OTP will be sent to you. Verify the OTP and set a new password. Alternatively, you can also log in directly using the OTP method Login you can.

KYC (Know Your Customer) is an identity verification process. You may be required to submit a copy of your NID or passport at the time of your first withdrawal. This ensures the security of your account and helps prevent fraud. Completing KYC also speeds up future withdrawals.
  • National ID Card (NID) or Passport
  • A selfie (if required)
  • The process is typically completed within 24 hours

If your account is suspended [email protected]-at to report the issue with full details, and our team will resolve it promptly. In most cases, this happens due to multiple incorrect password attempts or an incomplete KYC verification.

Your email and password can be changed from Profile Settings. To change your mobile number, contact support and complete identity verification. To update your registered name, you'll need to submit KYC documentation.

Responsible Gaming page to enable self-exclusion, or email [email protected] to request account closure. Please withdraw your balance before closing your account.

To register on Spribe Minimum age: 18 years. No one under the age of 18 is permitted to create an account. Providing false information during age verification will result in account termination.
Deposits & Withdrawals
7 questions

The following deposit methods are available on Spribe:
  • bKash — Most popular and fastest
  • Nagad — Instant deposit
  • Rocket — Dutch-Bangla Mobile Banking
  • Bank Transfer (selected banks)
Minimum Deposit: ৳100 — maximum limits vary by account level.

For KYC-verified accounts, usually 15 minutes to 2 hours withdrawal is completed. Without KYC verification, it may take 24–72 hours. Requests made outside banking hours or on public holidays may take a little longer.

  • Minimum withdrawal: ৳500
  • Daily maximum: varies by account level
  • VIP members can withdraw at higher limits
For more information, visit our Terms & Conditions See details.

Wait 5–10 minutes first — delays happen occasionally. If it still hasn't arrived, contact us with your transaction ID at [email protected]-to get in touch. We'll investigate promptly and provide a resolution.
Always save your transaction ID or take a screenshot for your records.

Common reasons for withdrawal cancellation:
  • KYC verification not completed
  • Wagering requirement not met
  • Incorrect payment details provided
  • Suspicious activity on account
Contact support for more details.

Spribe itself No deposit or withdrawal charges. However, your mobile banking service (bKash, Nagad, Rocket) may apply its own transaction charges.

No, bonus balance cannot be withdrawn directly. You must first meet the specified wagering requirements. Once completed, the bonus will convert to real cash balance and can then be withdrawn. Learn more Terms & Conditions.
Bonuses & Promotions
6 Questions

On Spribe Registration After registering, on your first deposit, 200% Welcome Bonus you can receive — up to ৳10,000. For example, deposit ৳1,500 and get a ৳3,000 bonus, giving you ৳4,500 in total.
The bonus is credited automatically — no separate code required.

A wagering requirement means you must place a specified amount in bets before withdrawing a bonus. Example: a ৳3,000 bonus with a 30x requirement means you need to wager ৳90,000 in total. Bets on slots typically count 100%; some games may count for less.

You'll receive 50 free spins after registration, usable on select slot games — typically the most popular ones. Free spins expire if not used within 7 days of being credited.

Every Monday, based on the previous week's net losses, 10% Cashback is credited to your account automatically. The minimum loss required to qualify for cashback is ৳500. There are no wagering requirements on this bonus.
Cashback is credited directly to your cash balance.

Share your referral code with a friend. Once they register and make their first deposit, you'll receive a bonus. You can find your referral code and link in your profile settings.

Different bonuses have different validity periods:
  • Welcome Bonus: 30 Days
  • Free Spins: 7 Days
  • Cashback: 7 Days
  • Other promotions: stated separately for each offer
Games & Betting
6 Questions

Spribe offers:
  • Slots — 500+ popular slot games
  • Live Casino — Blackjack, Roulette, and Baccarat with real dealers
  • Sports Betting — cricket, football, tennis & 30+ more sports
  • Bingo — Team play in fun sessions

Yes. All games on Spribe RNG (Random Number Generator) technology, independently audited by international organizations. Every game outcome is completely random and cannot be influenced in any way.

  • Clear your browser cache and cookies
  • Check your internet connection
  • Update or reinstall the app
  • Try a different browser (Chrome, Firefox)
  • If you have an issue, let us know via live chat

Bet Go to the section → select Sports → Cricket → find an ongoing match → choose a bet from the live markets → enter your amount → confirm your bet. Live odds update every second.

Earn VIP points on every bet. As your points grow, you move up to higher tiers — Silver, Gold, Platinum, Diamond. Higher tiers come with greater perks: increased withdrawal limits, a dedicated account manager, and exclusive bonuses. Learn more VIP page.

Once your connection is restored, your game session will resume. In slot games, the outcome of any placed bet is determined instantly — you'll see the result when you reconnect. For live games, you'll need to rejoin the session after losing connection.
Security & Privacy
5 Questions

Yes. Spribe 256-bit SSL Encryption Your personal data is never sold to third parties. See our Privacy Policy for more details.

Change your password immediately and [email protected]Let us know. Our security team will monitor the account and temporarily suspend it if necessary.
For urgent matters, instant assistance is available via Live Chat.

Spribe is licensed by international gaming regulators, and all games are regularly audited by independent auditors. Learn more about us About Us page.

Our Responsible Gaming page. There, you can set deposit limits, session timers, and self-exclusion. For further assistance, email [email protected] — we're happy to help.

No, never. The Spribe support team will never ask for your password or OTP. If anyone requests this information, report it immediately to [email protected] — it may be a fraud attempt.
Warning: Never share your OTP or password with anyone.
Mobile App
5 Questions

Our App Page for the Android APK and iOS download link. Searching directly on the Google Play Store or Apple App Store may not yield results — always download from our official site.
Completely free — no charges.

  • Settings → Security → Enable "Unknown Sources" or "Install Unknown Apps"
  • Tap the downloaded APK file
  • Tap the Install button
  • Once installed, open the app and log in
If you have an issue App Pagefor a detailed guide.

If you're logged into the app, you'll get an automatic notification when a new update is available. Or App Page Download and install the latest version — simply install it over your existing app.

After your first login on the app, go to Settings → Security → Biometric Login to enable it. If your device has a fingerprint set up, you'll be able to log in without a password from that point on.

  • Close and reopen the app
  • Restart your phone
  • Clear the app cache (Settings → Apps → Spribe → Clear Cache)
  • Uninstall the app and reinstall it
  • Check whether your phone has sufficient storage and RAM
Still Didn't find a solution?

If you can't find the answer to your question in the FAQ, our support team is always here to help.

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Live Chat

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Email Support

For detailed issues, send us an email. We typically respond within 24 hours.

[email protected]
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Mobile App

Contact support directly from the app — faster and more convenient.

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Full Policy

Visit our policy pages for information on rules, terms, and privacy.

Terms & Conditions

Spribe FAQ — Why This Should Be Your First Stop

Every day, thousands of new and returning members come to Spribe with all kinds of questions — from registration and payments to bonuses and game rules. Getting accurate information matters. That's why we've built a comprehensive In English we put together this detailed FAQ.

Our goal is simple — we want you to find answers to most of your questions without needing to contact support. But for anything not covered here, our 24/7 live support team is always ready to help.

Most Frequently Asked Questions

Based on our data, Spribe users most frequently ask about registration, payments, and bonuses. Questions about withdrawals, bonus wagering requirements, and the mobile app download come up especially often.

Quick Tip

Type a keyword in the search box above to find your question quickly — for example, typing "bonus" will show all bonus-related questions at once.

Send your question to our

Can't find your question in our FAQ? No worries. [email protected]Send us an email with the subject line. We don't just resolve issues — great questions make it into the next FAQ We add them to updates so others can benefit too.

Our Commitment

Spribe believes in transparency. That's why our FAQ is regularly updated and all answers are written in clear, straightforward language. Our ultimate goal is to ensure our players always have the best possible experience.

Direct Support

If you can't find it in the FAQ, let us know directly.

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